Roobet Privacy Policy

We at Roobet Casino take your privacy seriously, and this Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or use any of our services. By choosing to play at Roobet, register for an account, or use the Roobet app, you acknowledge that you have read and understood this policy and consent to the practices described below.

Information We Collect

When you sign up for Roobet or use our platform, we collect several categories of information to verify your identity, process transactions, and provide you with the best possible gaming experience. This includes information you provide directly to us as well as data we gather automatically as you interact with our services.

• We collect registration data including your name, email address, date of birth, and country of residence during Roobet register and account creation
• We gather identity verification documents to comply with our licensing obligations under Curaçao OGL/2024/687/0427
• We track deposit and withdrawal history, including cryptocurrency wallet addresses used for Roobet deposit and Roobet withdrawal transactions
• We record your gaming activity, including bets placed on Roobet slots, Roobet crash, live casino games, and sportsbook wagers
• We collect technical data such as your IP address, device type, browser information, and login timestamps when you use Roobet login or the Roobet casino app
• We log communications you send us through email or LiveChat when contacting our support team
• We track your use of promotional features, including any Roobet promo code, Roobet bonus code, or referral code Roobet entries you submit

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our online casino. Our cookies help us recognize returning players, keep you logged into your account, and personalize the bonuses and promotions we display, including any available Roobet no deposit bonus or Roobet birthday bonus offers.

How We Use Your Information

We use the personal data we collect for a variety of legitimate business purposes tied to operating Roobet gambling services responsibly and securely. Our primary goal is to ensure that every player enjoys a safe, fair, and compliant gaming environment.

• We use your information to verify your age and identity before allowing access to Roobet casino games
• We process your data to facilitate deposits and withdrawals across supported currencies including BTC, USDT, ETH, and other cryptocurrencies
• We analyze your activity to detect fraud, prevent bonus abuse, and ensure compliance with wagering requirements attached to any Roobet sign up bonus or Roobet deposit bonus
• We use your contact details to send you important account notifications, promotional updates, and information about new Roobet promo codes
• We monitor gameplay patterns to support our responsible gambling initiatives and identify signs of problem gambling
• We use aggregated data to improve our platform, including our live casino offerings and Roobet Originals game selection

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your data with select partners and service providers who help us operate our platform effectively. Our data-sharing practices are limited to what is necessary for legitimate business operations.

• We share information with payment processors, including Raw Entertainment Ltd for fiat transactions, to complete your Roobet deposit and withdrawal requests
• We provide data to our regulatory authority in Curaçao when required for licensing compliance
• We work with game providers such as Pragmatic Play, Evolution, and Hacksaw Gaming, who may receive limited gameplay data to operate live and slot games
• We may disclose information to law enforcement or regulatory bodies when legally obligated to do so
• We share data with third-party offerwall providers like Offertoro and Lootably when you participate in our Free Play programme

Data Security

We are committed to protecting your data through industry-standard security measures. Our systems use encryption protocols to safeguard sensitive information, including your financial details and account credentials, whether you access Roobet through desktop or the Roobet casino app on mobile.

We restrict access to your personal information to authorized employees and contractors who need it to perform their job functions. Our infrastructure undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. If your account becomes inactive after six uninterrupted months without a login, we may retain your data in accordance with regulatory requirements even though your account status changes.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding the personal data we hold about you. We are committed to honoring these rights wherever applicable under relevant data protection laws.

• You have the right to request access to the personal information we hold about you
• You may ask us to correct any inaccurate or incomplete data in your account
• You can request that we delete your personal information, subject to our legal and regulatory retention obligations
• You may object to certain processing activities, including marketing communications about our Roobet bonus offers
• You have the right to withdraw consent for optional data processing at any time

To exercise any of these rights, you can contact us at support@roobet.com for general inquiries, or CS@roobet.com if you have a complaint regarding how we handle your data.

International Data Transfers

As an international online casino platform, we may transfer your personal information across borders to process transactions, verify identities, or provide customer support. We take appropriate measures to ensure that any cross-border data transfer maintains a level of protection consistent with this Privacy Policy, regardless of where our servers or partners are located.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, United Kingdom, Australia, and several others listed in our Terms and Conditions. If we determine that you are accessing Roobet from a restricted jurisdiction, we reserve the right to suspend your account and limit our processing of your data accordingly.

Children's Privacy

Our services are strictly intended for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and if we discover that a minor has created an account, we will take immediate steps to close it and delete associated data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. We encourage you to review this page periodically. Your continued use of Roobet after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through LiveChat, available 24/7, or by emailing us at support@roobet.com. We are here to address your concerns and ensure your experience with our online casino remains secure and transparent.